Workplace Conflict Resolution:
Building Harmonious and Productive Teams


  • Presentation Length: 60-mins; 90-mins; Half Day.
  • Participant Numbers: 15-500+
  • Virtual and In-person options available
  • Sessions can be recorded for internal use
  • Onsite training available globally: North & South America, EMEIA, APAC, LATAM
  • Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.


This engaging session, available both virtually and in person, teaches employees effective conflict resolution techniques and communication strategies to improve workplace relationships and productivity. Conflicts in the workplace can lead to decreased morale, reduced productivity, and increased turnover.

Participants will learn to address conflicts constructively and maintain a positive work atmosphere, minimizing the negative effects of unresolved disputes.

Content Outline

  • Recognizing the root causes of workplace conflicts
  • Active listening and empathetic communication techniques
  • Assertiveness and effective communication in resolving disputes
  • Collaborative problem-solving and negotiation strategies
  • Building a culture of respect and open dialogue in the workplace


Upon completing this session, employees will be better equipped to address and resolve conflicts in a constructive manner, promoting a harmonious and productive work environment for all.