Virtual/Instructor-led training

The Employee Journey:

Strategies for Mapping and Improving the Employee Experience

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Introduction

Understanding the employee journey and the employee experience is crucial for enhancing retention and engagement in the workplace. In this training, we will discuss the importance of understanding the employee journey and provide strategies for mapping and improving the employee experience. Through a combination of theoretical and practical elements, including interactive exercises and discussions, participants will learn how to leverage frameworks and techniques to map and improve the employee experience within their own organizations.

Details‚Äč
  • To understand the importance of understanding the employee journey and the employee experience
  • To learn strategies for mapping and improving the employee experience
  • To explore tools and techniques for measuring and assessing the employee journey
  • To develop actionable plans for implementing employee experience-improvement initiatives within their own organizations
  • Defining the employee journey and the employee experience
  • Identifying the key stages of the employee journey
  • Measuring and assessing the employee journey and experience within the workplace
  • Strategies for mapping and improving the employee journey and experience
  • Leveraging frameworks and techniques to support employee journey and experience improvement efforts
  • Developing action plans for implementing employee journey and experience improvement initiatives within work settings
  • Interactive lectures and discussions
  • Group exercises and case studies
  • Individual reflection and planning time

included in 90-min, Half Day & Full Day sessions

  • Employee journey mapping exercise: Participants will map out the employee journey within their own organizations using a provided tool or template.
  • Employee experience improvement brainstorming: Participants will work in small groups to brainstorm and develop actionable plans for improving the employee journey and experience within their own organizations.

(included in Half-Day and Full Day sessions)

  • The Employee Experience Journey: This framework outlines the key stages of the employee experience, including onboarding, engagement, and offboarding.
  • The Employee Experience Pyramid: This model suggests that the employee experience is built upon a foundation of functional and physical elements, supported by emotional and cultural elements.
  • The Net Promoter System: This framework helps organizations understand and improve the employee experience by measuring and analyzing employee loyalty and advocacy.
  • The Employee Experience Journey can be used to understand and address the key stages of the employee experience within an organization.
  • The Employee Experience Pyramid can be used to assess and improve the functional and emotional elements of the employee experience.
  • The Net Promoter System can be used to measure and improve employee loyalty and advocacy within an organization.

By the end of this training, participants will have a deep understanding of the importance of understanding the employee journey and the employee experience and will have developed strategies and action plans for mapping and improving the employee journey and experience within their own organizations. They will have the knowledge and tools to measure and assess the employee journey and experience, identify areas for improvement, and implement effective employee journey and experience-improvement initiatives. Participants will be equipped to create a positive and supportive employee journey that enhances retention, engagement, and success.