Virtual/Instructor-led training
Resolving Conflict and Negotiating Successfully as a Middle Manager
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Introduction
As a middle manager, you are likely to encounter conflict and the need to negotiate within your team or department. Conflict and negotiation can be challenging, but with the right tools and approaches, they can also be opportunities for growth and improvement. In this training session, we will explore the key principles of conflict resolution and negotiation and how to apply them in a practical way in your work as a middle manager.
Details
- Presentation Length: 60-min / 90-mins / Half Day
- Participant Numbers: 15-500+
- Virtual and In-person options available
- Sessions can be recorded for internal use
- Onsite training available globally: North & South America, EMEIA, APAC, LATAM
- Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
- To understand the key principles of conflict resolution and negotiation
- To learn how to identify and assess the sources of conflict within your team or department
- To explore tools and frameworks that can support conflict resolution and negotiation in the workplace
- To develop skills in resolving conflicts and negotiating successfully within your team or department
- The importance of conflict resolution and negotiation in the modern workplace
- The key principles of conflict resolution and negotiation
- Identifying and assessing the sources of conflict within your team or department
- Tools and frameworks for conflict resolution and negotiation in the workplace
- Resolving conflicts and negotiating successfully within your team or department
- This training will be a combination of theoretical and practical elements.
- The trainer will present key concepts and principles through a combination of lectures, discussions, and interactive exercises.
- Participants will have the opportunity to apply what they have learned through a group exercise in which they practice resolving a conflict and negotiating a solution.
included in 90-min, Half Day & Full Day sessions
- Group exercise: Practice resolving a conflict and negotiating a solution using one of the frameworks covered in the training.
(included in Half-Day and Full Day sessions)
- The Thomas-Kilmann Conflict Mode Instrument: This tool helps individuals understand and assess their preferred approach to conflict and provides strategies for effectively managing conflict in different situations.
- The BATNA (Best Alternative to a Negotiated Agreement) framework: This framework involves identifying the options available to a negotiator if an agreement cannot be reached, and using that information to strengthen the negotiator’s position and increase the chances of reaching a mutually beneficial agreement.
- The Win-Win Negotiation Model: This model involves finding mutually beneficial solutions that meet the needs and interests of all parties involved in the negotiation.
- The Thomas-Kilmann Conflict Mode Instrument can be used to understand an individual’s preferred approach to conflict and provide strategies for effectively managing conflict in different situations.
- The BATNA framework can be used to identify the options available to a negotiator if an agreement cannot be reached, and to strengthen the negotiator’s position in order to increase the chances of reaching a mutually beneficial agreement.
- The Win-Win Negotiation Model can be used to find mutually beneficial solutions that meet the needs and interests of all parties involved in the negotiation.
At the end of this session, participants will have a strong understanding of the principles of conflict resolution and negotiation and how to apply them in their work as middle managers. They will have the skills and tools to identify and assess the sources of conflict within their teams or departments, and to effectively resolve conflicts and negotiate successful outcomes. They will be equipped to create a positive and productive work environment by effectively managing conflict and building strong relationships through successful negotiation.
