Dispatchers & Logistics Managers

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Introduction

Our service is tailored to address the specific health and stress risks faced by dispatchers and logistics managers in the transportation sector.

Program Components

  • Objective: To evaluate the current health status and ergonomic needs of dispatchers and logistics managers.
  • Activities:
    • Comprehensive health assessments, including assessments of sedentary-related health risks.
    • Ergonomic assessments of workstations to optimize comfort and posture.
  • Benefits: Provides a baseline for designing individualized wellness plans and improving workspace ergonomics.
  • Objective: To address the health risks associated with prolonged desk work and sedentary lifestyles.
  • Activities:
    • Customized exercise routines that can be done in the office to combat a sedentary lifestyle.
    • Nutritional guidance and meal planning to promote a balanced diet despite a desk-based job.
  • Benefits: Improves physical fitness, reduces the risk of sedentary-related health issues, and enhances overall well-being.
  • Objective: To help dispatchers and logistics managers cope with the high-pressure nature of their roles.
  • Activities:
    • Stress management workshops and relaxation techniques.
    • Access to confidential mental health support services for addressing job-related stress and anxiety.
  • Benefits: Enhances mental resilience, reduces stress, and fosters effective stress-coping strategies.
  • Objective: To assist in effective time management and decision-making under pressure.
  • Activities:
    • Training on time management techniques and prioritization.
    • Strategies for making effective decisions in high-pressure situations.
  • Benefits: Enhances time management skills, reduces stress related to decision-making, and improves overall work efficiency.
  • Objective: To ensure dispatchers and logistics managers are well-prepared to handle emergencies.
  • Activities:
    • Training in safety protocols and coordination of emergency responses.
    • Simulated emergency scenarios to build confidence and competence.
  • Benefits: Enhances emergency readiness, reduces stress during critical situations, and ensures safety in transportation operations.
  • Objective: To improve coordination and communication among transportation teams.
  • Activities:
    • Communication skills workshops and strategies for effective team collaboration.
    • Tools and resources for streamlining communication processes.
  • Benefits: Enhances coordination, reduces misunderstandings, and promotes smoother operations.
  • Objective: To foster a sense of community among dispatchers and logistics managers.
  • Activities:
    • Facilitation of peer support groups and forums for professionals to share experiences.
    • Organizing team-building events and social activities.
  • Benefits: Encourages a strong support network among colleagues, reducing feelings of stress and isolation.
  • Objective: To provide continuous support and track progress.
  • Activities:
    • Regular check-ins with dispatchers and logistics managers to assess their health and well-being.
    • Adjustment of wellness plans as needed based on individual progress.
  • Benefits: Ensures sustained improvements in health, well-being, and job performance.

Our program is designed to address both the physical and mental health of dispatchers and logistics managers, helping them lead healthier lives, reduce stress, and ultimately, enhance their job performance and overall job satisfaction while ensuring efficient transportation operations.

Virtual/Instructor-led training

Resolving Conflict and Negotiating Successfully as a Middle Manager

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Introduction

As a middle manager, you are likely to encounter conflict and the need to negotiate within your team or department. Conflict and negotiation can be challenging, but with the right tools and approaches, they can also be opportunities for growth and improvement. In this training session, we will explore the key principles of conflict resolution and negotiation and how to apply them in a practical way in your work as a middle manager.

Details‚Äč
  • To understand the key principles of conflict resolution and negotiation
  • To learn how to identify and assess the sources of conflict within your team or department
  • To explore tools and frameworks that can support conflict resolution and negotiation in the workplace
  • To develop skills in resolving conflicts and negotiating successfully within your team or department
  • The importance of conflict resolution and negotiation in the modern workplace
  • The key principles of conflict resolution and negotiation
  • Identifying and assessing the sources of conflict within your team or department
  • Tools and frameworks for conflict resolution and negotiation in the workplace
  • Resolving conflicts and negotiating successfully within your team or department
  • This training will be a combination of theoretical and practical elements.
  • The trainer will present key concepts and principles through a combination of lectures, discussions, and interactive exercises.
  • Participants will have the opportunity to apply what they have learned through a group exercise in which they practice resolving a conflict and negotiating a solution.

included in 90-min, Half Day & Full Day sessions

  • Group exercise: Practice resolving a conflict and negotiating a solution using one of the frameworks covered in the training.

(included in Half-Day and Full Day sessions)

  • The Thomas-Kilmann Conflict Mode Instrument: This tool helps individuals understand and assess their preferred approach to conflict and provides strategies for effectively managing conflict in different situations.
  • The BATNA (Best Alternative to a Negotiated Agreement) framework: This framework involves identifying the options available to a negotiator if an agreement cannot be reached, and using that information to strengthen the negotiator’s position and increase the chances of reaching a mutually beneficial agreement.
  • The Win-Win Negotiation Model: This model involves finding mutually beneficial solutions that meet the needs and interests of all parties involved in the negotiation.
  • The Thomas-Kilmann Conflict Mode Instrument can be used to understand an individual’s preferred approach to conflict and provide strategies for effectively managing conflict in different situations.
  • The BATNA framework can be used to identify the options available to a negotiator if an agreement cannot be reached, and to strengthen the negotiator’s position in order to increase the chances of reaching a mutually beneficial agreement.
  • The Win-Win Negotiation Model can be used to find mutually beneficial solutions that meet the needs and interests of all parties involved in the negotiation.

At the end of this session, participants will have a strong understanding of the principles of conflict resolution and negotiation and how to apply them in their work as middle managers. They will have the skills and tools to identify and assess the sources of conflict within their teams or departments, and to effectively resolve conflicts and negotiate successful outcomes. They will be equipped to create a positive and productive work environment by effectively managing conflict and building strong relationships through successful negotiation.