Virtual/Instructor-led training
Negotiation and Conflict Resolution:
Resolving Disputes through Negotiation
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Introduction
Conflict and disagreement are an inevitable part of any relationship, and it is important to have effective strategies for resolving these disputes. Negotiation can be an effective tool for finding mutually beneficial solutions and resolving conflicts. In this skills training workshop, we will explore the role of negotiation in conflict resolution and how to use negotiation strategies to effectively resolve disputes. We will cover techniques for managing emotions, using problem-solving techniques, and finding mutually beneficial solutions. Through a combination of theoretical and practical elements, including exercises, we will explore how these concepts can be leveraged within work settings. By the end of this session, participants will have a strong understanding of the role of negotiation in conflict resolution and be able to confidently use negotiation strategies to effectively resolve disputes.
Details
- Presentation Length: 60-min / 90-mins / Half Day
- Participant Numbers: 15-500+
- Virtual and In-person options available
- Sessions can be recorded for internal use
- Onsite training available globally: North & South America, EMEIA, APAC, LATAM
- Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
- To understand the role of negotiation in conflict resolution
- To explore negotiation strategies for effectively resolving disputes, including managing emotions, using problem-solving techniques, and finding mutually beneficial solutions
- To explore how these concepts can be leveraged within work settings
- To develop practical negotiation skills through exercises and practice
- Introduction to negotiation and conflict resolution
- The role of negotiation in conflict resolution
- Strategies for managing emotions in conflict resolution
- Problem-solving techniques for conflict resolution
- Finding mutually beneficial solutions through negotiation
- Theoretical and practical elements of negotiation and conflict resolution
- Leveraging negotiation and conflict resolution skills in work settings
- Practical exercises
This skills training workshop will utilize a combination of lectures, group discussions, and practical exercises to facilitate learning and skill development. Participants will have the opportunity to practice and apply the concepts learned through role-playing and other interactive activities.
(included in Half-Day and Full Day sessions)
- Interest-based negotiation
- Win-win negotiation
The skills and knowledge gained in this workshop can be applied in a variety of work settings, including:
- Resolving conflicts with coworkers or stakeholders
- Negotiating project scope and timelines with clients or team members
- Resolving disputes with customers or clients
By the end of this session, participants will have a strong understanding of the role of negotiation in conflict resolution and be able to confidently use negotiation strategies to effectively resolve disputes. They will have explored techniques for managing emotions, using problem-solving techniques, and finding mutually beneficial solutions, and have had the opportunity to practice these skills through exercises and practice. Through a combination of theoretical and practical elements, participants will be equipped to apply their knowledge of negotiation and conflict resolution in the workplace. Participants will also have developed practical negotiation skills through exercises and practice. By utilizing effective negotiation strategies, participants will be able to effectively resolve conflicts and disputes, leading to more productive and harmonious working relationships.
