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Dispatchers & Logistics Managers

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Introduction

Our service is tailored to address the specific health and stress risks faced by dispatchers and logistics managers in the transportation sector.

Program Components

  • Objective: To evaluate the current health status and ergonomic needs of dispatchers and logistics managers.
  • Activities:
    • Comprehensive health assessments, including assessments of sedentary-related health risks.
    • Ergonomic assessments of workstations to optimize comfort and posture.
  • Benefits: Provides a baseline for designing individualized wellness plans and improving workspace ergonomics.
  • Objective: To address the health risks associated with prolonged desk work and sedentary lifestyles.
  • Activities:
    • Customized exercise routines that can be done in the office to combat a sedentary lifestyle.
    • Nutritional guidance and meal planning to promote a balanced diet despite a desk-based job.
  • Benefits: Improves physical fitness, reduces the risk of sedentary-related health issues, and enhances overall well-being.
  • Objective: To help dispatchers and logistics managers cope with the high-pressure nature of their roles.
  • Activities:
    • Stress management workshops and relaxation techniques.
    • Access to confidential mental health support services for addressing job-related stress and anxiety.
  • Benefits: Enhances mental resilience, reduces stress, and fosters effective stress-coping strategies.
  • Objective: To assist in effective time management and decision-making under pressure.
  • Activities:
    • Training on time management techniques and prioritization.
    • Strategies for making effective decisions in high-pressure situations.
  • Benefits: Enhances time management skills, reduces stress related to decision-making, and improves overall work efficiency.
  • Objective: To ensure dispatchers and logistics managers are well-prepared to handle emergencies.
  • Activities:
    • Training in safety protocols and coordination of emergency responses.
    • Simulated emergency scenarios to build confidence and competence.
  • Benefits: Enhances emergency readiness, reduces stress during critical situations, and ensures safety in transportation operations.
  • Objective: To improve coordination and communication among transportation teams.
  • Activities:
    • Communication skills workshops and strategies for effective team collaboration.
    • Tools and resources for streamlining communication processes.
  • Benefits: Enhances coordination, reduces misunderstandings, and promotes smoother operations.
  • Objective: To foster a sense of community among dispatchers and logistics managers.
  • Activities:
    • Facilitation of peer support groups and forums for professionals to share experiences.
    • Organizing team-building events and social activities.
  • Benefits: Encourages a strong support network among colleagues, reducing feelings of stress and isolation.
  • Objective: To provide continuous support and track progress.
  • Activities:
    • Regular check-ins with dispatchers and logistics managers to assess their health and well-being.
    • Adjustment of wellness plans as needed based on individual progress.
  • Benefits: Ensures sustained improvements in health, well-being, and job performance.

Our program is designed to address both the physical and mental health of dispatchers and logistics managers, helping them lead healthier lives, reduce stress, and ultimately, enhance their job performance and overall job satisfaction while ensuring efficient transportation operations.

Virtual/Instructor-led training

Navigating Challenging Conversations and Difficult Situations

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Introduction

Challenging conversations and difficult situations are inevitable in coaching interactions with direct reports. Effective managers possess the skills to navigate these conversations with sensitivity, professionalism, and support.

This session focuses on strategies for managing resistance, handling conflicts, and providing the necessary support during challenging coaching discussions.

Managers will gain valuable tools and techniques to address difficult situations and foster positive outcomes.

Details​
  • Presentation Length: 90-mins; 3hrs; 7hrs
  • Participant Numbers: 15-500+
  • Delivery methods: ILT, VILT, E-Learning Modules, Webinars, Blended Learning, Mobile Learning, Microlearning
  • Onsite training available globally: North & South America, EMEIA, APAC, LATAM
  • Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
  • Understanding Challenging Conversations and Difficult Situations
    • Recognizing common types of challenging coaching conversations.
    • Understanding the impact of unresolved challenges on coaching relationships.
  • Managing Resistance and Overcoming Barriers
    • Techniques for identifying and managing resistance from direct reports.
    • Building trust and rapport to facilitate open communication and engagement.
  • Addressing Conflicts Constructively
    • Strategies for managing conflicts within coaching interactions.
    • Promoting positive dialogue and finding mutually beneficial solutions.
  • Providing Support during Sensitive Discussions
    • Demonstrating empathy and active listening during sensitive coaching conversations.
    • Establishing a safe and supportive environment for open and honest discussions.

included in 90-min, Half Day & Full Day sessions

  • Role-Play: Participants engage in simulated challenging coaching conversations, applying conflict resolution and support techniques.
  • Case Studies: Participants analyze real-life case studies, identifying strategies to navigate challenging conversations and difficult situations.
  • Reflective Journaling: Participants reflect on their own experiences with challenging conversations and identify areas for improvement.

included in 3hr+7hr sessions.

  • Conflict Resolution Strategies: A framework that provides guidelines for managing conflicts and finding resolution.
  • Non-Violent Communication: A framework that emphasizes empathetic and respectful communication to navigate difficult conversations.
  • Enhanced skills for navigating challenging coaching conversations and difficult situations.
  • Increased ability to manage resistance and conflicts constructively.
  • Improved support provision during sensitive discussions.
  • Strengthened coaching relationships through effective handling of difficult situations.
  • Creation of a positive and supportive coaching environment.
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