• To understand the importance of performance management and feedback in the workplace
• To learn about different frameworks and strategies for managing performance and providing feedback effectively
• To develop skills for implementing these frameworks and strategies in the workplace

• Definition of performance management and feedback
• The role of middle managers in performance management and feedback
• The importance of settin clear performance goals and expectations
• The GROW model as a framework for providing feedback and coaching
• The Appreciative Inquiry framework for identifying and building on strengths in performance management
• The Developmental Feedback model for providing ongoing feedback and support for development
• Practical exercises on using the GROW model and the Developmental Feedback model in performance management and feedback scenarios
• Best practices for delivering constructive feedback, including the use of the Feedback Sandwich
• The role of communication and goal alignment in effective performance management

• Presentation of key concepts and frameworks
• Group discussions and brainstorming sessions
• Practical exercises and role-play
• Case studies and examples from various industries

This training will incorporate both theoretical and practical elements, with a focus on providing middle managers with the knowledge and skills they need to effectively manage performance and provide feedback in the workplace. The practical exercises included in this session will provide attendees with the opportunity to apply the concepts and frameworks covered to real-world scenarios and develop action plans for implementing these strategies in their own workplaces.

(included in Half-Day and Full Day sessions)

• GROW model: This model is a framework for providing feedback and coaching, involving the steps of setting a goal, identifying the current reality, exploring options, and determining a way forward.
• Appreciative Inquiry: This framework involves focusing on and building upon strengths in performance management, rather than solely addressing weaknesses.
• Developmental Feedback model: This model involves providing ongoing feedback and support for development, rather than only giving feedback during formal performance evaluations.

• The GROW model can be used as a structured approach for providing feedback and coaching to team members.
• The Appreciative Inquiry framework can be used to identify and build upon strengths in performance management, leading to improved performance and engagement.
• The Developmental Feedback model can be used to provide ongoing feedback and support for development, leading to improved performance and increased retention of top talent.

At the end of this session, middle managers will have a strong foundation in performance management and feedback principles, and will have developed the skills to effectively implement frameworks and strategies for managing performance and providing feedback in the workplace. They will be able to set clear performance goals and expectations, deliver constructive feedback using the Feedback Sandwich, and use the GROW model and the Developmental Feedback model as structured approaches for providing feedback and coaching. They will also have a strong understanding of the importance of communication and goal alignment in effective performance management, and will have developed strategies for improving these areas in their own work settings. Overall, they will be equipped with the tools and knowledge to effectively manage performance and provide feedback in their organizations.