Virtual/Instructor-led training

Maximizing Employee Engagement for Optimal Customer Satisfaction

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Introduction

Welcome to today’s skills training workshop on the connection between employee engagement and customer satisfaction. It is important for HR teams to understand the impact that employee engagement has on customer satisfaction, as this can ultimately lead to the success of an organization. In this workshop, we will cover the various ways in which employee engagement affects customer satisfaction, and provide practical tools and exercises to help HR teams effectively foster a culture of employee engagement within their organization.

Details‚Äč
  • To understand the impact of employee engagement on customer satisfaction
  • To identify the factors that contribute to employee engagement
  • To develop strategies for promoting employee engagement within an organization
  • To provide tools and resources for measuring employee engagement
  • The relationship between employee engagement and customer satisfaction
  • Factors that contribute to employee engagement
  • The role of HR in promoting employee engagement
  • Measuring employee engagement
  • Practical exercises for fostering employee engagement

This training will be a combination of lectures, group discussions, and practical exercises. We will begin by discussing the concept of employee engagement and its relationship to customer satisfaction, and will then delve into the various factors that contribute to employee engagement. HR teams will have the opportunity to share their own experiences and challenges in promoting employee engagement within their organization. We will then discuss the various tools and resources available for measuring employee engagement, and will conclude with a series of practical exercises designed to help HR teams develop strategies for fostering employee engagement within their work settings.

included in 90-min, Half Day & Full Day sessions

  • HR teams will work in small groups to identify the factors that contribute to employee engagement within their organization, and will develop strategies for promoting employee engagement.
  • HR teams will have the opportunity to practice using various tools and resources for measuring employee engagement, and will discuss the results of these measurements with the larger group.

(included in Half-Day and Full Day sessions)

  • Maslow’s Hierarchy of Needs: This framework suggests that individuals have a hierarchy of needs that must be met in order to feel fulfilled and motivated.
  • Herzberg’s Two-Factor Theory: This theory proposes that there are two types of factors that influence employee motivation: hygiene factors and motivators.
  • The Engagement Model: This model outlines the three key components of employee engagement: cognitive, emotional, and behavioral.
  1. Maslow’s Hierarchy of Needs can be used to understand the basic needs that must be met in order for employees to feel motivated and engaged. HR teams can use this framework to identify areas where employees may be lacking in terms of their basic needs, and can work to address these issues in order to promote employee engagement.
  2. Herzberg’s Two-Factor Theory can be applied to understand the factors that drive employee motivation and engagement. HR teams can use this theory to identify the motivators that are most important to their employees, and can work to create a work environment that supports these motivators.
  3. The Engagement Model can be used to understand the three key components of employee engagement, and can be leveraged to develop strategies for fostering engagement within the workplace. HR teams can use this model to identify areas where employees may be lacking in terms of cognitive, emotional, or behavioral engagement, and can work to address these issues in order to promote overall employee engagement.

At the end of this session, HR teams will have a better understanding of the relationship between employee engagement and customer satisfaction, and will have the knowledge and tools necessary to foster a culture of employee engagement within their organization. By maximizing employee engagement, HR teams can ultimately drive customer satisfaction and contribute to the success of employee engagement within their organization. HR teams will be able to identify the factors that contribute to employee engagement, and will have developed strategies for promoting employee engagement. HR teams will also be familiar with various tools and resources for measuring employee engagement, and will have had the opportunity to practice using these tools in a practical setting. By the end of this session, HR teams will be equipped with the knowledge and skills necessary to create a work environment that supports employee engagement, ultimately leading to improved customer satisfaction.