Virtual/Instructor-led training

Mastering Communication and Collaboration Skills for Middle Managers

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Introduction

Effective communication and collaboration are crucial skills for middle managers, as they help to ensure that teams are aligned, projects are delivered successfully, and goals are achieved. In this training session, we will explore the key principles of effective communication and collaboration and how to apply them in a practical way in your work as a middle manager.

Details‚Äč
  • To understand the key principles of effective communication and collaboration
  • To learn how to develop and maintain effective communication channels within your team or department
  • To explore tools and frameworks that can support communication and collaboration in the workplace
  • To develop skills in leading and managing communication and collaboration within your team or department
  • The importance of effective communication and collaboration in the modern workplace
  • The key principles of effective communication and collaboration
  • Developing and maintaining effective communication channels within your team or department
  • Tools and frameworks for communication and collaboration in the workplace
  • Leading and managing communication and collaboration within your team or department
  • This training will be a combination of theoretical and practical elements.
  • The trainer will present key concepts and principles through a combination of lectures, discussions, and interactive exercises.
  • Participants will have the opportunity to apply what they have learned through a group exercise in which they develop a communication and collaboration plan for a team or department.

included in 90-min, Half Day & Full Day sessions

  • Group exercise: Develop a communication and collaboration plan for a team or department using one of the frameworks covered in the training.

(included in Half-Day and Full Day sessions)

  • The Tuckman Model: This model involves forming, storming, norming, performing, and adjourning as stages of group development.
  • The 5 C’s of Communication: This framework involves considering the context, content, audience, channel, and purpose of communication.
  • The RACI Model: This model involves identifying the Responsible, Accountable, Consulted, and Informed stakeholders for a project or task.
  • The Tuckman Model can be used to understand the stages of group development and identify strategies to support effective communication and collaboration within a team.
  • The 5 C’s of Communication can be used to ensure that communication is effective and targeted to the appropriate audience.
  • The RACI Model can be used to clarify roles and responsibilities within a team or project and ensure that all stakeholders are informed and involved as appropriate.

At the end of this session, participants will have a strong understanding of the principles of effective communication and collaboration and how to apply them in their work as middle managers. They will have the skills and tools to develop and maintain effective communication channels within their teams or departments, and to lead and manage communication and collaboration effectively. They will be equipped to create a culture of collaboration and communication within their teams, leading to better performance, engagement, and retention.