Managing Underperformance:
Techniques and Strategies for Middle Managers


Managing underperformance is a critical responsibility for middle managers in any organization. Though it can be a challenging task, it’s essential to effectively evaluate and confront underperformance in the workplace. With the right tools and approaches, managers can address these issues productively and positively.¬†

In this skills training workshop, we will explore various frameworks and techniques for managing underperformance, and provide opportunities for participants to practice these skills through interactive exercises.

Aims and Objectives:

  • To understand the different types and causes of underperformance in the workplace
  • To learn how to effectively evaluate and assess underperformance
  • To develop strategies for confronting and addressing underperformance in a constructive and professional manner
  • To practice these skills through interactive exercises and role-plays


This workshop will utilize a variety of teaching methods, including lectures, group discussions, and interactive exercises. Participants will have the opportunity to practice the skills they have learned through role-plays and case studies. There will also be time for Q&A, where participants can ask questions and get feedback from the facilitator.

Frameworks covered:

  1. The GROW Model: This is a goal-setting and problem-solving framework that helps individuals identify and overcome challenges in their development. It can be leveraged in work settings by using it as a structured approach for guiding employees through the process of addressing underperformance.
  2. The CAR Model: This is a coaching framework that helps managers provide feedback and support to their team members. It can be used in work settings by using it as a guide for providing constructive feedback and coaching employees to improve their performance.
  3. The Karpman Drama Triangle: This is a psychological model that explains how individuals can become trapped in negative patterns of behavior. It can be leveraged in work settings by using it to understand and address negative behaviors that may be contributing to underperformance.

Practical Exercises 

  • Group discussions: Participants will have the opportunity to engage in group discussions and share their experiences and insights on managing underperformance in the workplace. This will provide a forum for participants to learn from each other and exchange ideas on best practices.
  • Individual reflection: Participants will be encouraged to take some time to reflect on their own experiences with managing underperformance, and consider how they can apply the skills and knowledge learned in this workshop to their work settings.
  • Case studies and role-plays: Participants will have the opportunity to practice the skills they have learned through case studies and role-plays. These exercises will provide a safe and supportive environment for participants to apply their knowledge and skills, and receive feedback from the facilitator and their peers.