Virtual/Instructor-led training

Managing Underperformance:

Techniques and Strategies for Middle Managers


For middle managers, it’s crucial to deal with underperformance in the workplace effectively. This can be tough, but with the right tools and methods, it’s possible to handle these situations well.

In our training workshop, we’ll explore different ways to manage underperformance. Participants will practice these skills through interactive exercises.

By the end of the session, participants will understand how to evaluate and address underperformance in their teams, helping them handle these situations professionally and effectively.

  1. Understanding the Spectrum of Underperformance: Types and Causes
  2. Effective Assessment and Data Collection for Underperformance
  3. Strategies for Constructive Confrontation and Resolution
  4. Application of Skills Through Interactive Exercises and Role-Plays

Module 1: Understanding Underperformance

  • Recognizing underperformance: Identifying the symptoms and consequences
  • The impact of underperformance on teams and organizations
  • Root causes of underperformance: Exploring the multifaceted reasons

Module 2: Assessment and Data Collection

  • Gathering data: Tools and techniques for collecting performance-related information
  • The importance of feedback: Constructive feedback vs. criticism
  • Assessing individual and team performance objectively

Module 3: Strategies for Constructive Confrontation

  • Confrontation vs. avoidance: The pros and cons
  • The GROW Model: Goal-setting and problem-solving for addressing underperformance
  • The CAR Model: Coaching for improvement and motivation
  • Breaking free from the Drama Triangle: Managing negative behaviors

Module 4: Developing an Action Plan

  • Designing an improvement plan: Setting achievable goals
  • Monitoring progress: Key performance indicators and milestones
  • Ensuring accountability: The role of middle managers in the improvement process

Module 5: Practical Application

  • Case studies: Real-world scenarios for applying learned techniques
  • Role-plays: Simulated exercises to practice addressing underperformance
  • Feedback and debriefing: Learning from practical experiences

included in 90-min, Half Day & Full Day sessions

  • Underperformance Scenario Analysis: Participants analyze real workplace scenarios depicting underperformance in groups, identifying symptoms, consequences, and root causes.
  • Constructive Confrontation Role-Play: Participants engage in role-play scenarios as managers addressing underperformance, applying the GROW and CAR models for feedback and resolution.
  • Improvement Plan Development: Participants collaborate in pairs or small groups to create improvement plans, setting goals, defining KPIs, and establishing milestones for addressing underperformance.
  • The GROW Model: This is a goal-setting and problem-solving framework that helps individuals identify and overcome challenges in their development. It can be leveraged in work settings by using it as a structured approach for guiding employees through the process of addressing underperformance.
  • The CAR Model: This is a coaching framework that helps managers provide feedback and support to their team members. It can be used in work settings by using it as a guide for providing constructive feedback and coaching employees to improve their performance.
  • The Karpman Drama Triangle: This is a psychological model that explains how individuals can become trapped in negative patterns of behavior. It can be leveraged in work settings by using it to understand and address negative behaviors that may be contributing to underperformance.
  • Lectures: Providing theoretical insights and frameworks
  • Group Discussions: Sharing experiences and insights on managing underperformance
  • Interactive Exercises: Hands-on activities to reinforce learning
  • Role-Plays: Simulated scenarios for practical application
  • Q&A Sessions: Opportunity for participants to seek clarification and guidance
  • Training Materials:
    • Comprehensive presentation slides covering key concepts, case studies, and strategies discussed during the session.
    • Handouts summarizing essential points, including the GROW and CAR models.
  • Underperformance Scenarios:
    • A collection of real workplace scenarios depicting underperformance issues for analysis and discussion.
    • Worksheets to guide participants in identifying symptoms, consequences, and root causes in these scenarios.
  • Role-Play Guidelines:
    • Detailed instructions and guidelines for conducting role-play exercises related to constructive confrontation.
    • Role-play scenarios representing common underperformance situations for practice.
  • Communication Tools:
    • Templates and tools for providing constructive feedback using the GROW (Goal, Reality, Options, Wrap-Up) and CAR (Challenge, Action, Result) models.
    • Tips and techniques for managing negative behaviors during confrontations.
  • Improvement Plan Templates:
    • Templates for designing actionable improvement plans, including goal-setting, KPI definition, and milestone tracking.
    • Examples of well-structured improvement plans for reference.