Virtual/Instructor-led training

Managing Underperformance:

Techniques and Strategies for Middle Managers

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As middle managers, it is vital to effectively evaluate and address underperformance in the workplace. This can be a challenging task, but with the right tools and approaches, it is possible to address these issues productively and positively.

In this skills training workshop, we will delve into various frameworks and techniques for managing underperformance, providing ample opportunities for participants to practice these skills through interactive exercises.

By the end of this session, participants will have a comprehensive understanding of how to evaluate and address underperformance in their teams, equipping them to handle these situations professionally and effectively.

  1. Understanding the Spectrum of Underperformance: Types and Causes
  2. Effective Assessment and Data Collection for Underperformance
  3. Strategies for Constructive Confrontation and Resolution
  4. Application of Skills Through Interactive Exercises and Role-Plays
Module 1: Understanding Underperformance
  • Recognizing underperformance: Identifying the symptoms and consequences
  • The impact of underperformance on teams and organizations
  • Root causes of underperformance: Exploring the multifaceted reasons
Module 2: Assessment and Data Collection
  • Gathering data: Tools and techniques for collecting performance-related information
  • The importance of feedback: Constructive feedback vs. criticism
  • Assessing individual and team performance objectively
Module 3: Strategies for Constructive Confrontation
  • Confrontation vs. avoidance: The pros and cons
  • The GROW Model: Goal-setting and problem-solving for addressing underperformance
  • The CAR Model: Coaching for improvement and motivation
  • Breaking free from the Drama Triangle: Managing negative behaviors
Module 4: Developing an Action Plan
  • Designing an improvement plan: Setting achievable goals
  • Monitoring progress: Key performance indicators and milestones
  • Ensuring accountability: The role of middle managers in the improvement process
Module 5: Practical Application
  • Case studies: Real-world scenarios for applying learned techniques
  • Role-plays: Simulated exercises to practice addressing underperformance
  • Feedback and debriefing: Learning from practical experiences
  • Lectures: Providing theoretical insights and frameworks
  • Group Discussions: Sharing experiences and insights on managing underperformance
  • Interactive Exercises: Hands-on activities to reinforce learning
  • Role-Plays: Simulated scenarios for practical application
  • Q&A Sessions: Opportunity for participants to seek clarification and guidance

included in 90-min, Half Day & Full Day sessions

  • Group Discussions: Sharing experiences and best practices.
  • Individual Reflection: Applying workshop knowledge to personal experiences.
  • Case Studies and Role-Plays: Practical application of underperformance management skills.
  • The GROW Model: This is a goal-setting and problem-solving framework that helps individuals identify and overcome challenges in their development. It can be leveraged in work settings by using it as a structured approach for guiding employees through the process of addressing underperformance.
  • The CAR Model: This is a coaching framework that helps managers provide feedback and support to their team members. It can be used in work settings by using it as a guide for providing constructive feedback and coaching employees to improve their performance.
  • The Karpman Drama Triangle: This is a psychological model that explains how individuals can become trapped in negative patterns of behavior. It can be leveraged in work settings by using it to understand and address negative behaviors that may be contributing to underperformance.

Participants will leave this workshop better equipped to professionally and effectively manage underperformance in their teams. They will have gained the confidence and skills needed to assess, confront, and address underperformance issues, ultimately contributing to the overall success of their organization.