Dispatchers & Logistics Managers

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Introduction

Our service is tailored to address the specific health and stress risks faced by dispatchers and logistics managers in the transportation sector.

Program Components

  • Objective: To evaluate the current health status and ergonomic needs of dispatchers and logistics managers.
  • Activities:
    • Comprehensive health assessments, including assessments of sedentary-related health risks.
    • Ergonomic assessments of workstations to optimize comfort and posture.
  • Benefits: Provides a baseline for designing individualized wellness plans and improving workspace ergonomics.
  • Objective: To address the health risks associated with prolonged desk work and sedentary lifestyles.
  • Activities:
    • Customized exercise routines that can be done in the office to combat a sedentary lifestyle.
    • Nutritional guidance and meal planning to promote a balanced diet despite a desk-based job.
  • Benefits: Improves physical fitness, reduces the risk of sedentary-related health issues, and enhances overall well-being.
  • Objective: To help dispatchers and logistics managers cope with the high-pressure nature of their roles.
  • Activities:
    • Stress management workshops and relaxation techniques.
    • Access to confidential mental health support services for addressing job-related stress and anxiety.
  • Benefits: Enhances mental resilience, reduces stress, and fosters effective stress-coping strategies.
  • Objective: To assist in effective time management and decision-making under pressure.
  • Activities:
    • Training on time management techniques and prioritization.
    • Strategies for making effective decisions in high-pressure situations.
  • Benefits: Enhances time management skills, reduces stress related to decision-making, and improves overall work efficiency.
  • Objective: To ensure dispatchers and logistics managers are well-prepared to handle emergencies.
  • Activities:
    • Training in safety protocols and coordination of emergency responses.
    • Simulated emergency scenarios to build confidence and competence.
  • Benefits: Enhances emergency readiness, reduces stress during critical situations, and ensures safety in transportation operations.
  • Objective: To improve coordination and communication among transportation teams.
  • Activities:
    • Communication skills workshops and strategies for effective team collaboration.
    • Tools and resources for streamlining communication processes.
  • Benefits: Enhances coordination, reduces misunderstandings, and promotes smoother operations.
  • Objective: To foster a sense of community among dispatchers and logistics managers.
  • Activities:
    • Facilitation of peer support groups and forums for professionals to share experiences.
    • Organizing team-building events and social activities.
  • Benefits: Encourages a strong support network among colleagues, reducing feelings of stress and isolation.
  • Objective: To provide continuous support and track progress.
  • Activities:
    • Regular check-ins with dispatchers and logistics managers to assess their health and well-being.
    • Adjustment of wellness plans as needed based on individual progress.
  • Benefits: Ensures sustained improvements in health, well-being, and job performance.

Our program is designed to address both the physical and mental health of dispatchers and logistics managers, helping them lead healthier lives, reduce stress, and ultimately, enhance their job performance and overall job satisfaction while ensuring efficient transportation operations.

Virtual/Instructor-led training

Managing Underperformance:

Techniques and Strategies for Middle Managers

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Introduction

As middle managers, it is important to effectively evaluate and confront underperformance in the workplace. This can be a challenging task, but by using the right tools and approaches, it is possible to address these issues in a productive and positive manner. In this skills training workshop, we will explore various frameworks and techniques for managing underperformance, and provide opportunities for participants to practice these skills through interactive exercises. By the end of this session, participants will have a clear understanding of how to evaluate and confront underperformance in their teams, and be better equipped to handle these situations in a professional and effective way.

Details‚Äč
  • To understand the different types and causes of underperformance in the workplace
  • To learn how to effectively evaluate and assess underperformance
  • To develop strategies for confronting and addressing underperformance in a constructive and professional manner
  • To practice these skills through interactive exercises and role-plays
  • Defining underperformance and its causes
  • Assessing underperformance: Gathering data and feedback
  • Confronting underperformance: Techniques and approaches
  • Developing a plan for addressing underperformance
  • Case studies and role-plays for practice

This workshop will utilize a variety of teaching methods, including lectures, group discussions, and interactive exercises. Participants will have the opportunity to practice the skills they have learned through role-plays and case studies. There will also be time for Q&A, where participants can ask questions and get feedback from the facilitator.

This workshop will combine both theoretical and practical elements, with a focus on providing participants with the skills and knowledge they need to effectively evaluate and confront underperformance in their teams. The theoretical portion of the workshop will cover the different types and causes of underperformance, as well as the various frameworks and techniques that can be used to address these issues. The practical portion of the workshop will involve interactive exercises and role-plays, where participants can practice these skills in a safe and supportive environment.

included in 90-min, Half Day & Full Day sessions

  • Group discussions: Participants will have the opportunity to engage in group discussions and share their experiences and insights on managing underperformance in the workplace. This will provide a forum for participants to learn from each other and exchange ideas on best practices.
  • Individual reflection: Participants will be encouraged to take some time to reflect on their own experiences with managing underperformance, and consider how they can apply the skills and knowledge learned in this workshop to their work settings.
  • Case studies and role-plays: Participants will have the opportunity to practice the skills they have learned through case studies and role-plays. These exercises will provide a safe and supportive environment for participants to apply their knowledge and skills, and receive feedback from the facilitator and their peers.

(included in Half-Day and Full Day sessions)

  • The GROW Model: This is a goal-setting and problem-solving framework that helps individuals identify and overcome challenges in their development. It can be leveraged in work settings by using it as a structured approach for guiding employees through the process of addressing underperformance.
  • The CAR Model: This is a coaching framework that helps managers provide feedback and support to their team members. It can be used in work settings by using it as a guide for providing constructive feedback and coaching employees to improve their performance.
  • The Karpman Drama Triangle: This is a psychological model that explains how individuals can become trapped in negative patterns of behavior. It can be leveraged in work settings by using it to understand and address negative behaviors that may be contributing to underperformance.

At the end of this workshop, participants will be better equipped to handle underperformance in their teams in a professional and effective manner. They will have gained the confidence and skills needed to evaluate and assess underperformance, confront and address these issues, and develop a plan for improvement. As a result, participants will be able to improve the performance of their team members and contribute to the overall success of their organization.