Managing Difficult Employees:
Strategies for Effective Employee Management
Details
- Presentation Length: 60-mins / 90-mins / Half Day
- Participant Numbers: 15-500+
- Virtual and In-person options available
- Sessions can be recorded for internal use
- Onsite training available globally: North & South America, EMEIA, APAC, LATAM
- Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
Introduction
Dealing with difficult employees is one of the most challenging aspects of managing a team. These employees can cause disruptions, decrease productivity, and lead to high turnover rates.
In this presentation, we will explore strategies for effectively managing difficult employees, to help maintain a positive and productive work environment.
Toolkit
(included in 90-min and Half Day sessions)
- Comprehensive guide to managing difficult employees
- Communication templates and resources
- Techniques for providing constructive feedback and setting expectations
- Tools for building accountability
- Metrics for measuring the success of employee management initiatives
Content Outline
- Understanding the root causes of difficult behavior
- Identifying different types of difficult employees
- Strategies for effective communication with difficult employees
- Techniques for providing constructive feedback and setting expectations
- Building a culture of accountability
- Developing conflict resolution skills for managing difficult employees
- Measuring the success of employee management initiatives
Practical exercises
(included in 90-min and Half Day sessions)
- Active Listening Exercise – Participants will engage in an active listening exercise to help improve communication skills and develop strategies for effectively managing difficult employees.
- Role Play – Participants will engage in a role-playing exercise to develop conflict resolution skills and strategies for managing difficult employees.
- Feedback Exercise – Participants will work in pairs to develop skills for providing constructive feedback to difficult employees.
Frameworks
(included in Half-Day sessions)
- Performance Improvement Plans – Participants will learn about performance improvement plans (PIPs) and how to use them to help manage difficult employees.
- The GROW Model – Participants will be introduced to the GROW model (Goal, Reality, Options, and Will) and learn how to apply it to managing difficult employees.
- The FISH! Philosophy – Participants will learn about the FISH! philosophy and how to apply its principles to managing difficult employees.
Conclusion
By understanding the root causes of difficult behavior and implementing strategies for effective communication, feedback, conflict resolution, and accountability, businesses can help create a positive and productive work environment for all employees.
