Conflict Resolution at Work:
Strategies for Managing Conflict in the Workplace
Details
- Presentation Length: 60-mins / 90-mins / Half Day
- Participant Numbers: 15-500+
- Virtual and In-person options available
- Sessions can be recorded for internal use
- Onsite training available globally: North & South America, EMEIA, APAC, LATAM
- Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
Introduction
Conflict is an inevitable part of any workplace, but if not handled effectively, it can lead to decreased productivity, low morale, and employee turnover.
In this presentation, we will explore strategies for effectively managing conflict in the workplace, to help maintain a positive and productive work environment.
Toolkit
(included in 90-min and Half Day sessions)
- Comprehensive guide to managing conflict in the workplace
- Communication templates and resources
- Conflict resolution techniques and strategies
- Tools for building trust and respect
- Metrics for measuring the success of conflict resolution initiatives
Content Outline
- Understanding the causes and impact of workplace conflict
- Identifying different types of conflict
- Techniques for effective communication to prevent conflict
- Strategies for de-escalating conflict situations
- Building a culture of trust and respect
- Developing conflict resolution skills
- Measuring the success of conflict resolution initiatives
Practical exercises
(included in 90-min and Half Day sessions)
- Active Listening Exercise – Participants will engage in an active listening exercise to help improve communication and conflict resolution skills.
- Conflict Resolution Role Play – Participants will engage in a role-playing exercise to develop conflict resolution skills and strategies.
- Trust-Building Exercise – Participants will work in pairs to develop trust-building skills and strategies.
Frameworks
(included in Half-Day sessions)
- Interest-Based Negotiation Framework – Participants will learn about the interest-based negotiation framework and how it can be applied to conflict resolution.
- Win-Win Conflict Resolution Framework – Participants will learn about the win-win conflict resolution framework and how it can be applied to workplace conflict.
- The 5 Cs of Trust Framework – Participants will be introduced to the 5 Cs of trust framework (commitment, competence, consistency, caring, and communication) and learn how to apply these concepts to build trust in the workplace.
Conclusion
By understanding the causes and impact of workplace conflict, and implementing strategies for effective communication, de-escalation, trust-building, and conflict resolution, businesses can help create a positive and productive work environment for all employees.
