Virtual/Instructor-led training

Investing in the Emotional Bank Account


Building and maintaining strong relationships is crucial for both personal and professional success. The concept of an emotional bank account, popularized by Stephen Covey in “The 7 Habits of Highly Effective People,” can be a useful tool for investing in and strengthening relationships. 

This workshop will provide employees with the knowledge and skills needed to build trust and invest in relationships through the lens of the emotional bank account.

  • Discover the Emotional Bank Account, including its components, the significance of trust in relationships, actions impacting the account, and the benefits of a well-funded Emotional Bank Account.
  • Explore strategies for building trust and investing in relationships, including proactive actions, consistency, recognizing actions that erode trust, and steps to recover from trust withdrawals.
  • Apply the Emotional Bank Account at work by exploring its relevance to professional relationships, practical strategies for building trust, addressing conflicts, and fostering a collaborative work environment.

included in 90-min, Half Day sessions & 3-week programs

  • Emotional Bank Account Self-Assessment: Participants evaluate their current emotional bank account balance.
  • Deposit and Withdrawal Scenarios: Engaging in discussions and role-plays to identify actions that contribute to trust or erode it.
  • Trust-Building Action Plan: Developing individualized strategies for making deposits and maintaining a healthy emotional bank account.
  • Workplace Application: Applying the emotional bank account concept to real workplace scenarios and discussing outcomes.