Virtual/Instructor-led training
Ergonomics for Customer Service
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Introduction
Customer service settings, such as call centers, support centers, and service desks, can present unique ergonomic challenges due to the nature of the work tasks, the use of equipment and systems, and the potential for repetitive and physically demanding work environments.
Ergonomic principles and best practices can be applied to design and set up an ergonomic workspace that is safe and efficient in a customer service setting.
In this training, we will provide a comprehensive overview of ergonomics for customer service and how it can be applied to create a healthy and productive customer service work environment.
Details
- Presentation Length: 60-min / 90-mins / Half Day
- Participant Numbers: 15-500+
- Virtual and In-person options available
- Sessions can be recorded for internal use
- Onsite training available globally: North & South America, EMEIA, APAC, LATAM
- Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
- Introduction to ergonomics for customer service: We will provide an overview of ergonomics for customer service and its importance in the modern work environment. We will discuss the challenges and benefits of customer service work and the role of ergonomics in creating a healthy and productive customer service work environment.
- Ergonomic principles for customer service: We will cover the basic principles of ergonomics and how they apply to customer service work. We will discuss the principles of fit, function, and comfort and how they can be used to design and set up an ergonomic workspace in a customer service setting.
- Best practices for customer service work: We will discuss best practices for designing and setting up an ergonomic workspace in a customer service setting. This may include considering the needs of different employees and work tasks, using ergonomic equipment and aids, and creating a comfortable and supportive work environment.
- Practical exercises: We will provide a range of practical exercises to demonstrate ergonomic principles and best practices for customer service work. These exercises may include designing and setting up an ergonomic workspace, using ergonomic equipment and aids, and assessing and improving the ergonomics of customer service work.
By the end of this training, you will have a comprehensive understanding of ergonomics for customer service and how it can be applied to create a healthy and productive customer service work environment.
You will have had the opportunity to apply these principles through practical exercises, giving you the skills and knowledge to design and set up an ergonomic workspace in a customer service setting.
You will also have the tools and techniques to select and use ergonomic equipment and aids that support healthy and comfortable customer service work practices.
Overall, this training will equip you with the knowledge and skills to effectively apply ergonomics for customer service in your workplace and to make a positive impact on the health and well-being of your employees.
