Virtual/Instructor-led training
Enhancing Emotional Intelligence in Communication and Relationships
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Introduction
Emotional intelligence plays a critical role in our relationships and communication with others. It involves the ability to understand and manage our own emotions, as well as those of others.
In this workshop, we will explore the importance of emotional intelligence in building positive relationships and effective communication, and provide strategies for improving these skills in both personal and professional settings.
Details
- Presentation Length: 60-min / 90-mins / Half Day
- Participant Numbers: 15-500+
- Virtual and In-person options available
- Sessions can be recorded for internal use
- Onsite training available globally: North & South America, EMEIA, APAC, LATAM
- Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
- To understand the role of emotional intelligence in communication and relationships
- To identify strategies for improving emotional intelligence skills
- To practice using these strategies in a variety of work-related scenarios
- Presentation of key concepts and theories
- Group discussions and activities to facilitate learning and skill-building
- Practical exercises and role-plays to apply these strategies in work-related scenarios
(included in Half-Day and Full Day sessions)
- Mayer and Salovey’s Four-Branch Model of Emotional Intelligence: This model proposes that emotional intelligence involves the ability to perceive, understand, use, and regulate emotions.
- Goleman’s Emotional Intelligence Competencies: This model identifies five key competencies of emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and social skills.
- Bar-On’s Emotional Quotient Inventory (EQ-i): This assessment tool measures emotional intelligence by examining five dimensions of emotional and social functioning: intrapersonal, interpersonal, stress management, adaptability, and general mood.
- Using the Four-Branch Model of Emotional Intelligence, employees can better understand and manage their own emotions, as well as those of others, in order to improve communication and build stronger relationships with colleagues.
- Goleman’s Emotional Intelligence Competencies can be applied to a variety of work-related scenarios, such as managing difficult conversations, resolving conflicts, and building positive team dynamics.
- The EQ-i assessment tool can be used to measure and track progress in emotional intelligence skills, and identify areas for improvement in both personal and professional settings.
included in 90-min, Half Day & Full Day sessions
- Self-reflection activities to increase self-awareness and understanding of personal emotions
- Role-plays to practice using empathy and social skills in communication and conflict resolution
- Group exercises to practice self-regulation and stress management strategies
At the end of this session, participants will have a greater understanding of the role of emotional intelligence in communication and relationships, and will have the skills and strategies to improve their own emotional intelligence in a variety of work-related settings.
Participants will leave with the ability to more effectively manage their own emotions, understand and respond to the emotions of others, and build stronger, more positive relationships with colleagues.
