Virtual/Instructor-led training

Enhancing Emotional Intelligence and Cultural Awareness

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Introduction

Emotional intelligence and cultural awareness are essential skills for effective communication and collaboration in diverse work environments.

This workshop aims to provide a thorough understanding of the role of emotional intelligence in understanding and adapting to cultural differences and offer practical strategies for improving these skills in the workplace.

Details‚Äč
  • To understand the importance of emotional intelligence in cross-cultural communication and adaptation
  • To identify and practice strategies for improving empathy and social skills in diverse cultural contexts
  • To learn how to apply emotional intelligence skills in the workplace to navigate cultural differences

(included in Half-Day and Full Day sessions)

  • Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) – a widely used measure of emotional intelligence that assesses an individual’s ability to perceive, understand, and manage emotions.
  • Emotional Intelligence 2.0 model – This model of emotional intelligence consists of four key skills: self-awareness, self-management, social awareness, and relationship management.
  • Hofstede’s model of cultural dimensions identifies six cultural dimensions that can impact communication and behavior in the workplace: individualism vs collectivism, power distance, masculinity vs femininity, uncertainty avoidance, indulgence vs restraint, and long-term vs short- term orientation.
  • In the workplace, the MSCEIT can be used to identify areas for improvement in emotional intelligence skills and to track progress over time, particularly in cross-cultural interactions.
  • Emotional Intelligence 2.0 model by Travis Bradberry and Jean Greaves – These skills can be leveraged in the workplace to improve communication and collaboration with colleagues from different cultural backgrounds, and to navigate cultural differences effectively.
  • Hofstede’s model of cultural dimensions – Understanding these dimensions can help individuals adapt their communication and behavior to effectively communicate and collaborate with colleagues from different cultural backgrounds.

Participants will have a deepened understanding of the importance of emotional intelligence in cross- cultural communication and adaptation.

They will have gained practical strategies for improving empathy and social skills in diverse cultural contexts.

Participants will be able to apply these skills in the workplace to effectively navigate cultural differences and improve communication and collaboration with colleagues from different cultural backgrounds.