Enhancing Creative Problem-Solving Skills


  • Presentation Length: 90-mins; 3hrs; 7hrs
  • Participant Numbers: 15-500+
  • Delivery methods: ILT, VILT, E-Learning Modules, Webinars, Blended Learning, Mobile Learning, Microlearning
  • Onsite training available globally: North & South America, EMEIA, APAC, LATAM
  • Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.


Creative problem-solving is a critical skill in the workplace as it enables individuals to tackle complex challenges and come up with innovative solutions. However, many employees struggle with traditional problem-solving methods that may hinder creativity.

This training session aims to enhance participants’ creative problem-solving skills by introducing them to techniques and approaches that foster a more imaginative and effective problem-solving process.

Content Outline

  • Understanding different problem-solving approaches
  • Divergent thinking techniques for generating a wide range of ideas
  • Convergent thinking techniques for evaluating and selecting ideas
  • Applying design thinking principles to problem-solving
  • Overcoming mental blocks and fostering breakthrough thinking

Practical Exercises

  1. Ideation Techniques: Participants engage in a brainstorming session using various ideation techniques such as mind mapping, random word association, and SCAMPER.
  2. The Power of Constraints: Participants work in groups to solve a problem within given constraints, encouraging innovative thinking.
  3. Prototyping and Testing:* Participants develop a simple prototype of a solution and gather feedback to iterate and refine their ideas.

* Included in 3/7hr sessions only.


included in 3hr and 7hr sessions.

  1. SCAMPER Technique: A framework that prompts participants to ask questions related to Substitution, Combination, Adaptation, Modification, Put to other uses, Elimination, and Rearrangement to spark creative ideas.
  2. Five Whys: A problem-solving technique that involves asking “why” five times to uncover the root cause of a problem and explore alternative solutions.
  3. Design Thinking Process: A human-centered approach that consists of five stages: empathize, define, ideate, prototype, and test.


By the end of this session, participants will:

  • Understand different problem-solving approaches and when to apply them.
  • Employ divergent thinking techniques to generate a wide range of creative ideas.
  • Utilize convergent thinking techniques to evaluate and select the most viable ideas.
  • Apply design thinking principles to problem-solving processes.
  • Overcome mental blocks and foster breakthrough thinking.
  • Feel confident in their ability to approach problem-solving creatively.