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Dispatchers & Logistics Managers

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Introduction

Our service is tailored to address the specific health and stress risks faced by dispatchers and logistics managers in the transportation sector.

Program Components

  • Objective: To evaluate the current health status and ergonomic needs of dispatchers and logistics managers.
  • Activities:
    • Comprehensive health assessments, including assessments of sedentary-related health risks.
    • Ergonomic assessments of workstations to optimize comfort and posture.
  • Benefits: Provides a baseline for designing individualized wellness plans and improving workspace ergonomics.
  • Objective: To address the health risks associated with prolonged desk work and sedentary lifestyles.
  • Activities:
    • Customized exercise routines that can be done in the office to combat a sedentary lifestyle.
    • Nutritional guidance and meal planning to promote a balanced diet despite a desk-based job.
  • Benefits: Improves physical fitness, reduces the risk of sedentary-related health issues, and enhances overall well-being.
  • Objective: To help dispatchers and logistics managers cope with the high-pressure nature of their roles.
  • Activities:
    • Stress management workshops and relaxation techniques.
    • Access to confidential mental health support services for addressing job-related stress and anxiety.
  • Benefits: Enhances mental resilience, reduces stress, and fosters effective stress-coping strategies.
  • Objective: To assist in effective time management and decision-making under pressure.
  • Activities:
    • Training on time management techniques and prioritization.
    • Strategies for making effective decisions in high-pressure situations.
  • Benefits: Enhances time management skills, reduces stress related to decision-making, and improves overall work efficiency.
  • Objective: To ensure dispatchers and logistics managers are well-prepared to handle emergencies.
  • Activities:
    • Training in safety protocols and coordination of emergency responses.
    • Simulated emergency scenarios to build confidence and competence.
  • Benefits: Enhances emergency readiness, reduces stress during critical situations, and ensures safety in transportation operations.
  • Objective: To improve coordination and communication among transportation teams.
  • Activities:
    • Communication skills workshops and strategies for effective team collaboration.
    • Tools and resources for streamlining communication processes.
  • Benefits: Enhances coordination, reduces misunderstandings, and promotes smoother operations.
  • Objective: To foster a sense of community among dispatchers and logistics managers.
  • Activities:
    • Facilitation of peer support groups and forums for professionals to share experiences.
    • Organizing team-building events and social activities.
  • Benefits: Encourages a strong support network among colleagues, reducing feelings of stress and isolation.
  • Objective: To provide continuous support and track progress.
  • Activities:
    • Regular check-ins with dispatchers and logistics managers to assess their health and well-being.
    • Adjustment of wellness plans as needed based on individual progress.
  • Benefits: Ensures sustained improvements in health, well-being, and job performance.

Our program is designed to address both the physical and mental health of dispatchers and logistics managers, helping them lead healthier lives, reduce stress, and ultimately, enhance their job performance and overall job satisfaction while ensuring efficient transportation operations.

Virtual/Instructor-led training

Effective Feedback and Coaching for Team and Individual Improvement

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Introduction

As a manager, providing feedback and coaching to your team members is a crucial part of your role. It helps to create a culture of continuous learning and improvement, and can lead to better performance, engagement, and retention. In this training session, we will explore the key principles of effective feedback and coaching, and how to apply them in a practical way to support the growth and development of your team.

Details​
  • Presentation Length: 60-min / 90-mins / Half Day
  • Participant Numbers: 15-500+
  • Virtual and In-person options available
  • Sessions can be recorded for internal use
  • Onsite training available globally: North & South America, EMEIA, APAC, LATAM
  • Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
  • To understand the importance of providing feedback and coaching for team and individual improvement
  • To learn how to deliver feedback that is constructive, specific, and actionable
  • To develop a feedback and coaching plan for a team or individual
  • To explore frameworks and tools that can support effective feedback and coaching in the workplace
  • The benefits of providing feedback and coaching for team and individual improvement
  • The key principles of effective feedback and coaching
  • Delivering feedback: considerations and best practices
  • Tools and frameworks for feedback and coaching in the workplace
  • This training will be a combination of theoretical and practical elements.
  • The trainer will present key concepts and principles through a combination of lectures, discussions, and interactive exercises.
  • Participants will have the opportunity to apply what they have learned through a group exercise in which they develop a feedback and coaching plan for a team or individual.

included in 90-min, Half Day & Full Day sessions

  • Group exercise: Develop a feedback and coaching plan for a team or individual using one of the frameworks covered in the training.

(included in Half-Day and Full Day sessions)

  • The GROW model: This model involves setting clear goals, identifying the current reality, exploring options, and determining what actions need to be taken to achieve the goal.
  • The 360-degree feedback process: This process involves collecting feedback from multiple sources, including self-assessment, peer feedback, and feedback from superiors, to provide a comprehensive view of an individual’s strengths and areas for improvement.
  • The CAB model: This model involves identifying the specific behavior that needs to be changed, the impact that behavior has, and the action that needs to be taken to improve.
  • The GROW model can be used to guide coaching conversations and help team members identify specific actions they can take to improve.
  • The 360-degree feedback process can provide a comprehensive view of an individual’s strengths and areas for improvement, and can be used to inform development plans.
  • The CAB model can be used to provide specific, actionable feedback on specific behaviors that need to be changed.

By the end of this session, participants will have a strong understanding of the importance of feedback and coaching for team and individual improvement. They will have the skills and tools to deliver feedback that is constructive, specific, and actionable, and to develop effective feedback and coaching plans for their teams. They will be equipped to create a culture of continuous learning and improvement within their teams, leading to better performance, engagement, and retention.

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