Virtual/Instructor-led training

Effective Communication

Introduction

Effective communication is the linchpin of success, whether in personal or professional spheres. In this skills training program, participants will embark on a journey to hone their communication prowess. This program equips them with the abilities required to communicate effectively with colleagues, managers, and clients, facilitating accomplishments in both their personal and professional pursuits.

Details​
  • Identifying the Costs of Ineffective Communication.
  • Common Barriers to Workplace Communication: Recognizing and Addressing Them.
  • Cultural and Generational Differences: Navigating Diverse Communication Styles.
  • The Art of Active Listening: Techniques for Attentive and Engaged Listening.
  • Effective Verbal Communication: Clarity, Tone, and Message Structure.
  • Nonverbal Communication: Understanding the Impact of Body Language and Gestures.
  • Managing Difficult Conversations: Approaches for Addressing Challenging Topics.
  • Overcoming Public Speaking Anxiety: Techniques for Managing Nervousness.
  • Structuring a Presentation: Crafting Clear and Engaging Messages.
  • Effective Delivery: Tone, Body Language, and Connecting with Your Audience.
  • Barriers to Workplace Communication Role-Play: Participants engage in role-play scenarios that depict common workplace communication barriers, such as noise, distractions, or language barriers. They work in pairs or small groups to identify these barriers and practice addressing them effectively.
  • Effective Verbal and Nonverbal Communication Scenarios: Participants are presented with workplace scenarios that require both effective verbal and nonverbal communication. They must role-play these scenarios and focus on using clear verbal communication and appropriate body language and gestures to convey their messages.
  • Difficult Conversation Simulation: Participants are given a challenging workplace scenario involving a difficult conversation, such as providing constructive feedback or addressing a sensitive issue. They engage in a simulation where they take on roles and practice using the approaches for managing difficult conversations learned in the session.
(included in Half-Day and Full Day sessions)
  • The Communication Process Model (Shannon-Weaver Model): This classic framework, developed by Claude Shannon and Warren Weaver, outlines the communication process as a sender encoding a message, which is then transmitted through a channel to a receiver who decodes the message. It includes elements like noise and feedback. Participants can use this model to understand the fundamental components of communication and potential sources of breakdown.
  • The Four-Sides Model of Communication (Friedemann Schulz von Thun): This model by Friedemann Schulz von Thun illustrates that every message has four facets: the factual information, self-revelation, the relationship between the communicator and receiver, and an appeal or request. Participants can use this framework to analyze and improve their communication by considering all four dimensions.
  • The Johari Window Model (Joseph Luft and Harrington Ingham): The Johari Window is a framework that helps individuals understand their self-awareness and interpersonal relationships. It divides information about oneself into four quadrants: open (known to self and others), blind (known to others but not to self), hidden (known to self but not to others), and unknown (neither known to self nor others). This model encourages self-disclosure and enhances mutual understanding and effective communication.