Virtual/Instructor-led training
Crafting the Employee Journey:
Designing an Exceptional Employee Experience
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Introduction
The employee experience plays a critical role in retention and engagement in the workplace. In this training, we will explore the role of the employee experience in retention and engagement and discuss strategies for designing an exceptional employee experience. Through a combination of theoretical and practical elements, including interactive exercises and discussions, participants will learn how to leverage frameworks and techniques to design and deliver an exceptional employee experience within their own organizations.
Details
- Presentation Length: 60-min / 90-mins / Half Day
- Participant Numbers: 15-500+
- Virtual and In-person options available
- Sessions can be recorded for internal use
- Onsite training available globally: North & South America, EMEIA, APAC, LATAM
- Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
- To understand the role of the employee experience in retention and engagement
- To learn strategies for designing an exceptional employee experience
- To explore tools and techniques for measuring and improving the employee experience
- To develop actionable plans for implementing employee experience-building initiatives within their own organizations
- Defining the employee experience and its importance in the workplace
- Identifying the key elements of an exceptional employee experience
- Measuring and assessing the employee experience within the workplace
- Strategies for designing and delivering an exceptional employee experience
- Leveraging frameworks and techniques to support employee experience-building efforts
- Developing action plans for implementing employee experience-building initiatives within work settings
- Interactive lectures and discussions
- Group exercises and case studies
- Individual reflection and planning time
included in 90-min, Half Day & Full Day sessions
- Employee experience assessment exercise: Participants will assess the employee experience within their own organizations using a provided tool or template.
- Employee experience design brainstorming: Participants will work in small groups to brainstorm and develop actionable plans for designing and delivering an exceptional employee experience within their own organizations.
(included in Half-Day and Full Day sessions)
- The Employee Experience Journey: This framework outlines the key stages of the employee experience, including onboarding, engagement, and offboarding.
- The Employee Experience Pyramid: This model suggests that the employee experience is built upon a foundation of functional and physical elements, supported by emotional and cultural elements.
- The Employee Value Proposition: This framework outlines the key elements of an organization’s value proposition to employees, including benefits, opportunities, and culture.
- The Employee Experience Journey can be used to understand and address the key stages of the employee experience within an organization.
- The Employee Experience Pyramid can be used to assess and improve the functional and emotional elements of the employee experience.
- The Employee Value Proposition can be used to communicate the value that an organization offers to its employees.
By the end of this training, participants will have a deep understanding of the role of the employee experience in retention and engagement and will have developed strategies and action plans for designing and delivering an exceptional employee experience within their own organizations. They will have the knowledge and tools to measure and assess the employee experience, identify areas for improvement, and implement effective employee experience-building initiatives. Participants will be equipped to craft an employee journey that enhances employee satisfaction, retention, and success.
