Virtual/Instructor-led training
Conflict Resolution Techniques and Tools:
Practical Strategies for Resolving Conflicts
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Introduction
Conflict is a natural part of any relationship, and having a range of tools and techniques at our disposal can help us resolve conflicts in a constructive and positive manner.
In this training, we will explore a variety of conflict resolution techniques and tools, including problem- solving, mediation, negotiation, and compromise.
We will discuss the pros and cons of each technique and provide examples and exercises for practicing these techniques and tools.
Details
- Presentation Length: 60-min / 90-mins / Half Day
- Participant Numbers: 15-500+
- Virtual and In-person options available
- Sessions can be recorded for internal use
- Onsite training available globally: North & South America, EMEIA, APAC, LATAM
- Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.
- To understand the different conflict resolution techniques and tools available
- To learn how to apply these techniques and tools effectively in conflict situations
- To practice using conflict resolution techniques and tools through practical exercises
- To develop skills for choosing the most appropriate technique or tool for a given conflict situation
- Lecture and discussion
- Group work and role-play activities
- Case studies and problem-solving exercises
(included in Half-Day and Full Day sessions)
- The Five-Step Problem-Solving Process: This is a structured approach to problem-solving that consists of defining the problem, generating alternatives, evaluating alternatives, selecting the best alternative, and implementing the solution.
- The Interest-Based Relational Approach: This approach emphasizes the importance of understanding the underlying interests and needs of all parties involved in a conflict and finding mutually beneficial solutions.
- The Win-Win Negotiation: This approach focuses on finding mutually acceptable solutions that meet the needs and interests of all parties involved.
- The Five-Step Problem-Solving Process can be used as a structured approach to resolving conflicts by defining the problem, generating alternatives, evaluating alternatives, selecting the best alternative, and implementing the solution.
- The Interest-Based Relational Approach can be applied in conflict situations by focusing on understanding the underlying interests and needs of all parties involved and finding mutually beneficial solutions.
- The Win-Win Negotiation approach can be used to find mutually acceptable solutions that meet the needs and interests of all parties involved in a conflict.
By the end of this training, participants will have a greater understanding of the different conflict resolution techniques and tools available and how to apply them effectively in conflict situations.
They will have the opportunity to practice using these techniques and tools through practical exercises and develop skills for choosing the most appropriate technique or tool for a given conflict situation.
Participants will leave the training with the tools and confidence needed to effectively resolve conflicts in the workplace.
