Conflict Resolution for Managers:
Strategies for Handling Difficult Situations
Conflict is an inevitable part of any workplace, and it’s important for managers to have the skills and strategies to effectively resolve conflicts and handle difficult situations. In this skills training workshop, we will explore various frameworks and techniques for effectively managing conflicts and handling challenging situations. This session is designed for new and junior managers looking to improve their conflict resolution skills and create a positive work culture.
- Understand the different types of conflict and their root causes
- Learn effective strategies for resolving conflicts and handling difficult situations
- Practice active listening and communication skills for managing conflicts
- Develop a plan for effectively handling conflicts and difficult situations in the workplace
- The different types of conflict and their causes
- The impact of conflicts on the workplace
- Active listening and communication skills for managing conflicts
- Strategies for resolving conflicts and handling difficult situations, including negotiation and problem-solving
- Leading and facilitating conflict resolution processes
- Presentation of key concepts and frameworks
- Group discussions and activities
- Case studies and practical examples
- Individual reflection and action planning
- The training will include a mix of theoretical concepts and practical strategies for resolving conflicts and handling difficult situations.
- Participants will have the opportunity to reflect on their own experiences with conflict and apply what they have learned through group discussions and activities.
included in 90-min, Half Day & Full Day sessions
- TKI assessment: Participants will complete a self-assessment to determine their preferred conflict-handling styles.
- Role-play: Participants will practice using different conflict resolution strategies in a simulated conflict situation.
- Johari Window exercise: Participants will complete a Johari Window self-assessment and discuss the results with a partner.
(included in Half-Day and Full Day sessions)
- Thomas-Kilmann Conflict Mode Instrument (TKI): This tool helps individuals assess their preferred conflict-handling styles and understand how to adapt their approach to different situations.
- Interest-Based Relational (IBR) approach: This framework focuses on the underlying interests and needs of individuals involved in a conflict, rather than just the positions they are taking. By addressing these interests and needs, conflicts can be more effectively resolved.
- Johari Window: This model helps individuals increase self-awareness and improve communication by identifying and understanding different aspects of their own personality and behavior.
- The TKI can be used to help individuals understand their natural conflict-handling styles and how to adapt their approach for different situations.
- The IBR approach can be used to facilitate effective conflict resolution by focusing on the underlying interests and needs of all parties involved.
- The Johari Window can be used to improve communication and understanding among team members by increasing self-awareness and identifying areas for improvement in interpersonal interactions.
At the end of this session, participants will have gained a deeper understanding of the different types of conflict and effective strategies for resolving them. They will have improved their active listening and communication skills and have a plan for effectively handling conflicts and difficult situations in the workplace. Participants will leave this session with the skills and knowledge to create a positive work culture and effectively manage conflicts as they arise.