Virtual/Instructor-led training

Communication in a Virtual Environment


In our contemporary landscape of technology-driven remote work, the importance of effective communication in virtual environments cannot be overstated. This skills training program is designed for both employees and managers, providing them with the expertise to excel in virtual communication. By mastering these skills, participants will ensure the maintenance of productive and positive relationships with colleagues, clients, and team members, even in a virtual setting.

  • Identifying the Impact of Virtual Communication on Team Collaboration and Productivity and Understanding the Importance of Adaptability in Virtual Communication.
  • Exploring a Spectrum of Virtual Communication Tools and Platforms.
  • Techniques for Active Listening and Empathetic Communication in Virtual Settings.
  • Conflict Resolution Skills: Addressing Virtual Disagreements Constructively.
  • Crafting Clear and Concise Virtual Messages: Structuring Content for Clarity and Impact.
  • Ensuring Inclusivity and Engagement in Virtual Meetings and Collaborative Efforts.
  • Virtual Message Clarity Challenge: Participants are given a series of ambiguous or poorly written virtual messages (emails, chat messages, or documents). They work individually or in groups to revise these messages for clarity and impact, emphasizing the importance of crafting clear and concise virtual messages.
  • Adaptability and Change Simulation: Participants engage in a simulation that presents changing circumstances or unexpected challenges. They must adapt their virtual communication and collaboration strategies on-the-fly to navigate these changes effectively. This exercise reinforces the importance of adaptability in virtual communication.
  • Inclusive Virtual Meeting Workshop: Participants focus on conducting inclusive and engaging virtual meetings. They explore techniques to ensure all team members are actively involved and have opportunities to contribute. This exercise emphasizes the importance of creating an inclusive virtual communication environment.
(included in Half-Day and Full Day sessions)
  • The Social Identity Theory: Developed by Henri Tajfel and John Turner, the Social Identity Theory explains how individuals categorize themselves and others into various social groups. This framework helps participants understand the impact of social identity on virtual team dynamics, including in-group and out-group behavior, and how to promote inclusivity and collaboration in virtual teams.
  • The Technology-Mediated Communication (TMC) Model: The TMC model, developed by Joseph Walther, explores the differences between face-to-face and virtual communication. It emphasizes the importance of factors such as synchronicity, social presence, and media richness in determining the effectiveness of virtual communication. Participants can use this model to assess and improve their virtual communication strategies.
  • The Team Effectiveness Model (Tuckman and Jensen): Building on Tuckman’s stages, this model by Tuckman and Jensen identifies five stages of team development: Forming, Storming, Norming, Performing, and Adjourning. It provides participants with a structured approach to understanding and enhancing the effectiveness of virtual teams by addressing challenges at each stage.