Virtual/Instructor-led training

Communication & Conflict Resolution Skills for Effective Collaboration


In today’s workplace, being able to communicate effectively and resolve conflicts is crucial for successful collaboration. This training program is designed to help employees and managers improve these skills, enabling them to work more effectively with colleagues, clients, and partners.

  • Linking Effective Communication and Conflict Resolution to Enhanced Collaboration
  • Tailoring Communication Styles for Different Collaborative Scenarios
  • Types and Sources of Conflict in Collaborative Teams.
  • Conflict Resolution Models: Collaborative Problem-Solving, Negotiation, and Mediation
  • Adapting Communication for Diverse Teams and Inclusive Environments
  • Creating an Individualized Skill Development Plan
  • Case-Based Collaborative Problem-Solving: Participants work in small groups to analyze real or hypothetical cases, identifying communication challenges, conflicts, or collaboration issues and collectively devising solutions.
  • 360-Degree Feedback and Role Play: Participants engage in role-play scenarios and receive feedback from peers on their communication styles, conflict resolution approaches, and collaboration skills during the role play.
  • Collaborative Decision-Making Simulation: Participants are divided into teams to simulate a complex decision-making task, emphasizing effective communication, conflict resolution, and collaboration in reaching a collective decision.

(included in Half-Day and Full Day sessions)

  • Transactional Model of Communication: This model views communication as a dynamic exchange where both sender and receiver play active roles, emphasizing the importance of feedback loops and the complexity of interpersonal communication.
  • Thomas-Kilmann Conflict Mode Instrument (TKI): This widely used framework assesses an individual’s preferred conflict-handling styles, categorizing conflict resolution into five modes: competing, collaborating, compromising, avoiding, and accommodating.
  • Tuckman’s Stages of Group Development: Tuckman’s model describes the stages of group development as forming, storming, norming, performing, and adjourning, providing insights into the team’s developmental process and challenges during collaboration.