Virtual/Instructor-led training

Communicating Across Cultures

Introduction

Effective communication is vital in any professional context, especially when collaborating with individuals from diverse cultural backgrounds.

In this session, employees and managers will learn how to communicate effectively across cultures. The focus is on building positive and productive relationships with colleagues, clients, and stakeholders from different cultural backgrounds.

Details​
  • Identifying the Impact of Culture on Communication Styles, Norms, and Expectations.
  • Exploring Cultural Dimensions and Frameworks (e.g., Hofstede’s Cultural Dimensions).
  • Recognizing Cultural Stereotypes and Avoiding Common Pitfalls.
  • Developing Cultural Intelligence (CQ) to Navigate Cross-Cultural Interactions.
  • Communication Styles Across Cultures: Direct vs. Indirect, High vs. Low Context, and More.
  • Active Listening and Non-Verbal Communication in Cross-Cultural Contexts.
  • Strategies for Establishing Trust and Building Rapport with Individuals from Different Cultures.
  • Leveraging Cultural Diversity as a Strength in Teams and Organizations.
  • Cultural Scenario Analysis: Participants are presented with various cross-cultural communication scenarios and dilemmas. They work in groups to analyze each scenario, considering cultural dimensions and norms. They discuss how they would adapt their communication approaches to navigate these situations effectively, fostering cultural awareness and problem-solving skills.
  • Cultural Intelligence (CQ) Development: Participants engage in an exercise focused on developing Cultural Intelligence (CQ). They participate in activities that enhance their ability to adapt to different cultural contexts, such as role-playing cross-cultural interactions and discussing their experiences. This exercise promotes self-awareness and effective communication skills across cultures.
  • Cross-Cultural Communication Case Studies: Participants review real-world case studies of successful and unsuccessful cross-cultural communication in various professional contexts. They analyze these cases to identify key factors that contributed to their success or failure, drawing lessons for improving cross-cultural communication skills.

(included in Half-Day and Full Day sessions)

  • Hofstede’s Cultural Dimensions Theory: Geert Hofstede’s Cultural Dimensions Theory is a widely recognized framework that assesses cultural differences along six dimensions: Power Distance, Individualism vs. Collectivism, Masculinity vs. Femininity, Uncertainty Avoidance, Long-Term vs. Short-Term Orientation, and Indulgence vs. Restraint. This framework helps participants understand and compare cultural values, norms, and communication styles across different countries and cultures.
  • The Lewis Model of Cross-Cultural Communication: The Lewis Model categorizes cultures into three main categories: Linear-Active, Multi-Active, and Reactive. It helps individuals recognize how different cultures approach time, communication, and social interactions. This framework assists participants in adapting their communication styles to match the cultural norms of specific regions or groups.
  • Bennett’s Developmental Model of Intercultural Sensitivity (DMIS): The DMIS outlines stages of intercultural sensitivity, from Denial to Adaptation. It helps individuals understand their own attitudes and behaviors in cross-cultural interactions and provides a framework for developing more effective cross-cultural communication skills. This model encourages individuals to move toward higher stages of intercultural competence.