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Dispatchers & Logistics Managers

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Introduction

Our service is tailored to address the specific health and stress risks faced by dispatchers and logistics managers in the transportation sector.

Program Components

  • Objective: To evaluate the current health status and ergonomic needs of dispatchers and logistics managers.
  • Activities:
    • Comprehensive health assessments, including assessments of sedentary-related health risks.
    • Ergonomic assessments of workstations to optimize comfort and posture.
  • Benefits: Provides a baseline for designing individualized wellness plans and improving workspace ergonomics.
  • Objective: To address the health risks associated with prolonged desk work and sedentary lifestyles.
  • Activities:
    • Customized exercise routines that can be done in the office to combat a sedentary lifestyle.
    • Nutritional guidance and meal planning to promote a balanced diet despite a desk-based job.
  • Benefits: Improves physical fitness, reduces the risk of sedentary-related health issues, and enhances overall well-being.
  • Objective: To help dispatchers and logistics managers cope with the high-pressure nature of their roles.
  • Activities:
    • Stress management workshops and relaxation techniques.
    • Access to confidential mental health support services for addressing job-related stress and anxiety.
  • Benefits: Enhances mental resilience, reduces stress, and fosters effective stress-coping strategies.
  • Objective: To assist in effective time management and decision-making under pressure.
  • Activities:
    • Training on time management techniques and prioritization.
    • Strategies for making effective decisions in high-pressure situations.
  • Benefits: Enhances time management skills, reduces stress related to decision-making, and improves overall work efficiency.
  • Objective: To ensure dispatchers and logistics managers are well-prepared to handle emergencies.
  • Activities:
    • Training in safety protocols and coordination of emergency responses.
    • Simulated emergency scenarios to build confidence and competence.
  • Benefits: Enhances emergency readiness, reduces stress during critical situations, and ensures safety in transportation operations.
  • Objective: To improve coordination and communication among transportation teams.
  • Activities:
    • Communication skills workshops and strategies for effective team collaboration.
    • Tools and resources for streamlining communication processes.
  • Benefits: Enhances coordination, reduces misunderstandings, and promotes smoother operations.
  • Objective: To foster a sense of community among dispatchers and logistics managers.
  • Activities:
    • Facilitation of peer support groups and forums for professionals to share experiences.
    • Organizing team-building events and social activities.
  • Benefits: Encourages a strong support network among colleagues, reducing feelings of stress and isolation.
  • Objective: To provide continuous support and track progress.
  • Activities:
    • Regular check-ins with dispatchers and logistics managers to assess their health and well-being.
    • Adjustment of wellness plans as needed based on individual progress.
  • Benefits: Ensures sustained improvements in health, well-being, and job performance.

Our program is designed to address both the physical and mental health of dispatchers and logistics managers, helping them lead healthier lives, reduce stress, and ultimately, enhance their job performance and overall job satisfaction while ensuring efficient transportation operations.

Coaching for Performance and Goal Achievement

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Details

  • Presentation Length: 90-mins; 3hrs; 7hrs
  • Participant Numbers: 15-500+
  • Delivery methods: ILT, VILT, E-Learning Modules, Webinars, Blended Learning, Mobile Learning, Microlearning
  • Onsite training available globally: North & South America, EMEIA, APAC, LATAM
  • Languages: English, Spanish, French, Portuguese, Italian, Mandarin, Arabic, Japanese, and Malay.

Introduction

Coaching plays a vital role in driving performance improvement and goal achievement.

This session focuses on equipping managers with effective coaching techniques to enhance the performance of their direct reports and support them in achieving their goals. Managers will learn strategies for providing constructive feedback, setting SMART goals, and assisting employees in creating action plans for success.

By leveraging coaching effectively, managers can foster a culture of continuous improvement and goal attainment.

Content Outline

  • The Relationship between Coaching, Performance Improvement, and Goal Achievement
    • Understanding how coaching contributes to performance enhancement and goal attainment.
    • Exploring the benefits of coaching in fostering a culture of continuous improvement.
  • Providing Constructive Feedback for Performance Improvement
    • Techniques for delivering constructive and specific feedback.
    • Using the SBI (Situation-Behavior-Impact) model for providing feedback.
    • Balancing feedback on areas for improvement with recognition of strengths.
  • Setting SMART Goals for Goal Achievement
    • Understanding the components of SMART goals.
    • Assisting employees in setting clear and attainable goals.
  • Supporting Action Plans for Success
    • Assisting employees in creating action plans aligned with their goals.
    • Providing resources and support to help employees achieve their action plans.

Practical Exercises

  • Feedback and Goal-Setting Role-Play: Participants engage in role-plays to practice providing constructive feedback and setting SMART goals with their direct reports.
  • Action Plan Development: Participants work on creating action plans in alignment with specific goals, identifying necessary steps and resources.
  • Coaching Support Discussion: Participants discuss strategies for providing ongoing support to employees in achieving their action plans and goals.

Frameworks

included in 3hr+7hr sessions.

  • GROW Model: A framework for goal setting and action planning to facilitate development and improvement.
  • Performance Improvement Plan: A framework for assisting employees in identifying areas for improvement, setting goals, and outlining action steps.

Takeaways/Outcomes

  • Enhanced skills for coaching employees to improve performance and achieve goals.
  • Increased ability to provide constructive feedback for performance enhancement.
  • Improved capacity to assist employees in setting SMART goals and creating action plans.
  • Strengthened coaching relationships through ongoing support and development.
  • Promotion of a culture of continuous improvement and goal attainment.
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