Virtual/Instructor-led training

Assertive Communication

Introduction

Effective communication is a vital skill in all aspects of life, from personal relationships to professional settings. One crucial aspect of effective communication is assertiveness. It means expressing your thoughts, feelings, and needs clearly and directly while also respecting the rights and opinions of others.

In this session, participants will learn the art of assertive communication. They will gain valuable insights into how to communicate assertively, improving their overall communication skills and equipping them to navigate challenging situations in the workplace with confidence and respect.

Details​
  • Key Components of Assertive Communication: Clarity, Respect, and Empathy.
  • Differentiating Between Passive, Aggressive, and Assertive Communication Styles.
  • Strategies for Expressing Thoughts and Feelings Clearly and Directly.
  • Using “I” Statements to Convey Needs and Concerns Without Accusation.
  • Active Listening as an Essential Component of Assertive Communication.
  • Applying Assertive Techniques for Giving and Receiving Feedback.
  • How Assertive Communication Enhances Conflict Resolution and Problem-Solving.
  • Communication Style Role-Play: Participants engage in role-play scenarios where they practice different communication styles, including passive, aggressive, and assertive. They take on roles that require them to express their thoughts and feelings in various ways, emphasizing the differences in communication styles.
  • Constructive Feedback Exchange: Participants pair up and take turns providing constructive feedback to each other using assertive communication techniques. They practice using “I” statements and active listening to convey feedback effectively and respectfully.
  • Conflict Resolution Simulation: Participants participate in a conflict resolution simulation where they encounter common workplace conflicts. They apply assertive communication skills to resolve the conflicts, emphasizing the role of clarity, respect, and empathy in successful conflict resolution.
(included in Half-Day and Full Day sessions)
  • The Thomas-Kilmann Conflict Mode Instrument (TKI): The TKI framework identifies five common conflict resolution styles: competing, collaborating, compromising, avoiding, and accommodating. It helps participants understand their preferred styles and how to adapt them in various conflict situations, promoting assertive and effective communication.
  • Nonviolent Communication (NVC) Model – Marshall Rosenberg: The NVC model focuses on empathetic and assertive communication by emphasizing observation, feeling, need, and request components in communication. It helps participants express themselves clearly, listen empathetically, and navigate conflicts through mutual understanding.
  • The Conflict Resolution Styles Model: This model categorizes conflict resolution styles into five types: competing, avoiding, accommodating, compromising, and collaborating. It provides a framework for participants to identify their natural tendencies and learn how to apply assertive communication to resolve conflicts effectively.