Dispatchers & Logistics Managers

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Introduction

Our service is tailored to address the specific health and stress risks faced by dispatchers and logistics managers in the transportation sector.

Program Components

  • Objective: To evaluate the current health status and ergonomic needs of dispatchers and logistics managers.
  • Activities:
    • Comprehensive health assessments, including assessments of sedentary-related health risks.
    • Ergonomic assessments of workstations to optimize comfort and posture.
  • Benefits: Provides a baseline for designing individualized wellness plans and improving workspace ergonomics.
  • Objective: To address the health risks associated with prolonged desk work and sedentary lifestyles.
  • Activities:
    • Customized exercise routines that can be done in the office to combat a sedentary lifestyle.
    • Nutritional guidance and meal planning to promote a balanced diet despite a desk-based job.
  • Benefits: Improves physical fitness, reduces the risk of sedentary-related health issues, and enhances overall well-being.
  • Objective: To help dispatchers and logistics managers cope with the high-pressure nature of their roles.
  • Activities:
    • Stress management workshops and relaxation techniques.
    • Access to confidential mental health support services for addressing job-related stress and anxiety.
  • Benefits: Enhances mental resilience, reduces stress, and fosters effective stress-coping strategies.
  • Objective: To assist in effective time management and decision-making under pressure.
  • Activities:
    • Training on time management techniques and prioritization.
    • Strategies for making effective decisions in high-pressure situations.
  • Benefits: Enhances time management skills, reduces stress related to decision-making, and improves overall work efficiency.
  • Objective: To ensure dispatchers and logistics managers are well-prepared to handle emergencies.
  • Activities:
    • Training in safety protocols and coordination of emergency responses.
    • Simulated emergency scenarios to build confidence and competence.
  • Benefits: Enhances emergency readiness, reduces stress during critical situations, and ensures safety in transportation operations.
  • Objective: To improve coordination and communication among transportation teams.
  • Activities:
    • Communication skills workshops and strategies for effective team collaboration.
    • Tools and resources for streamlining communication processes.
  • Benefits: Enhances coordination, reduces misunderstandings, and promotes smoother operations.
  • Objective: To foster a sense of community among dispatchers and logistics managers.
  • Activities:
    • Facilitation of peer support groups and forums for professionals to share experiences.
    • Organizing team-building events and social activities.
  • Benefits: Encourages a strong support network among colleagues, reducing feelings of stress and isolation.
  • Objective: To provide continuous support and track progress.
  • Activities:
    • Regular check-ins with dispatchers and logistics managers to assess their health and well-being.
    • Adjustment of wellness plans as needed based on individual progress.
  • Benefits: Ensures sustained improvements in health, well-being, and job performance.

Our program is designed to address both the physical and mental health of dispatchers and logistics managers, helping them lead healthier lives, reduce stress, and ultimately, enhance their job performance and overall job satisfaction while ensuring efficient transportation operations.

Virtual/Instructor-led training

Asking Probing Questions

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Introduction

Asking probing questions is an important skill in communication and problem-solving. In this skills training workshop, we will learn how to ask open-ended, critical questions in order to clarify information and explore different perspectives.

Details‚Äč
  • To increase awareness and understanding of the concept of probing questions and their purpose
  • To develop skills in identifying and formulating probing questions
  • To learn strategies for using probing questions in communication and problem-solving
  • Lecture and discussion
  • Group and individual exercises
  • Case studies and role-playing

(included in Half-Day and Full Day sessions)

  • 5W1H – a framework that helps individuals ask open-ended, critical questions by focusing on the “5Ws” (who, what, when, where, why) and “1H” (how) of a situation.
  • Socratic method – a framework that helps individuals develop critical thinking skills through questioning and dialogue.
  • Questioning techniques – a framework that helps individuals ask effective questions in different situations, including probing questions.
  • Applying strategies for using probing questions in daily work tasks and decision-making
  • Clarifying information and exploring different perspectives through effective questioning in meetings, presentations, and other work-related interactions

included in 90-min, Half Day & Full Day sessions

  • Participants will practice using the 5W1H framework to formulate and ask open-ended, critical questions
  • The Socratic method will be used to demonstrate how to develop critical thinking skills through questioning and dialogue
  • Questioning techniques will be discussed and practiced in different scenarios to demonstrate how to ask effective questions, including probing questions

Increased awareness and understanding of the concept of probing questions and their purpose.

Improved skills in identifying and formulating probing questions.

Enhanced ability to use probing questions in communication and problem-solving.

Greater understanding of the 5W1H, Socratic method, and questioning techniques frameworks, and how to use them in the workplace.